Maal69 Terms & Conditions — Please read before using the platform

These Terms and Conditions ("Terms") apply to the use of the maal69 platform and all its services. By creating an account, logging in, or playing any game on maal69, you are deemed to have accepted these Terms.

Maal69 is an international online betting and gaming platform serving users in Bangladesh and beyond. Our platform features Sports Betting, Live Casino, slots, and a range of other gaming categories.

If you do not agree with any part of these Terms & Conditions, please refrain from using any of maal69's services. If you have questions about the terms, feel free to reach out to our support team.

Registration Requirements

The following conditions apply when opening an account on maal69:

• All information provided at the time of registration must be truthful, accurate, and up to date.
• Your real name must be used — registering under a pseudonym or false identity is strictly prohibited.
• Each individual may register only one account. Creating multiple accounts from the same IP address, device, or payment method is strictly prohibited.
• It is your responsibility to keep your account password confidential and not share it with any third party.

KYC Verification Process

Maal69 follows internationally recognized KYC (Know Your Customer) standards. The following documents may be required before a withdrawal or for transactions above a certain threshold:

• Scan of National ID (NID) or passport
• A recent photo (selfie with ID)
• Payment method verification (bKash/Nagad number confirmation)

Minimum age requirement to use maal69's services 18 years. This is a non-negotiable condition.

Maal69 may request identity verification documents at any time. Failure to provide them, or submission of false information, will result in account closure and forfeiture of all balances.

All bonuses and promotional offers on maal69 are subject to the general terms below. Each offer may also carry its own specific conditions, which will be listed on the offer page.

How to understand turnover requirements

Turnover refers to how many times the bonus balance must be wagered. For example: if you receive a BDT 1,000 bonus with a ×10 turnover requirement, you must place a total of BDT 10,000 in bets before the bonus becomes withdrawable.

• Welcome bonus turnover: ×10 (within 30 days)
• Reload bonus turnover: ×8 (within 14 days)
• Weekly Cashback: No turnover requirement
• Free spin winnings turnover: ×3 (within 7 days)

Reasons for Bonus Cancellation

Maal69 reserves the right to cancel bonuses in the following circumstances:

• If bonuses are claimed from multiple accounts
• If betting strategies that circumvent bonus terms are used (e.g., placing BDT 1 bets to meet turnover requirements)
• If Fraudulent Activity Is Detected
• If KYC verification fails

Deposit Rules

• Minimum deposit: BDT 500.
• Deposits must be made only through a payment method registered in your own name.
• Using a payment method registered in a third party's name is strictly prohibited.
• Deposits are typically credited instantly. If there is a delay, please contact support.

Withdrawal Rules

• Minimum withdrawal amount: BDT 500.
• Withdrawals are only permitted on KYC-verified accounts.
• Standard withdrawal processing time: within 24 hours. For VIP members: instant.
• Withdrawals must be made through the same payment method used for the deposit.
• Bonus funds cannot be withdrawn if the turnover requirement has not been fully met.

Currency & Conversion

Maal69 operates in BDT (Bangladeshi Taka). Transactions in other currencies will be converted at the prevailing market rate. Conversion charges may apply.

Sports Betting Rules

The following rules apply to Sports Betting on maal69:

• Any bets placed after a betting market has closed will be considered void.
• If a match is cancelled or the conditions of an over/under market are not met, the bet will be refunded.
• Maal69 sets the maximum bet limit for any given event — this is subject to change.
• If opposing bets on the same event (arbitrage betting) are detected, all related bets will be voided.
• Betting on the basis of match-fixing or insider information is strictly prohibited.

Casino & Slots Rules

• All casino games are powered by RNG (Random Number Generator) technology.
• If a disconnection occurs mid-game, the last saved state will be restored from the game history.
• Each game has its own maximum and minimum bet limits.
• KYC verification is mandatory for progressive jackpot winnings.

Bet Cancellation Scenarios

Maal69 reserves the right to void bets in the following circumstances:

• If incorrect odds are displayed due to a technical error
• If the event authority changes the result
• If fraudulent betting activity is detected

Maal69 is committed to Responsible Gaming. We want every member to play for entertainment — not under financial pressure.

Self-Control Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for how long you play in a single session.
• Loss Limit: Gameplay will automatically stop once a set loss limit is reached.
• Cooling-Off: Temporarily disable your account for a period of 24 hours to 30 days.
• Self-Exclusion: Keep your account closed for an extended period (from 6 months to permanently).

Maal69 never encourages underage gaming. If you are concerned that a minor in your household may be able to access your account, please use parental control software.

Maal69 collects and uses your personal information solely to provide platform services, ensure security, and meet legal obligations. We never sell your information to third parties.

Information we collect:

• Information provided at registration (name, mobile number, email)
• Transaction history (deposit and withdrawal records)
• Game & Betting History
• Device and browser information (for security purposes)

For more details, visit our Privacy Policy Read the page.

Reasons maal69 may close an account

• Any breach of the Terms & Conditions
• Fraudulent activity or use of multiple accounts
• Betting manipulation or arbitrage betting
• Suspected Money Laundering
• If underage status is established
• Long-inactive accounts (over 18 months)

You can also close your account yourself

You may request account closure at any time by contacting support. Before closing, you must withdraw any balance that has met turnover requirements. Any bonus balance remaining at the time of closure will be forfeited.

Maal69 reserves the right to modify, add to, or remove any part of these Terms at any time. For significant changes:

• You will be notified by email at least 7 days before any changes take effect.
• A notification will be posted on the platform.
• The "Last Updated" date on this page will be revised accordingly.

Continued use of maal69 after updated Terms & Conditions have been published constitutes your acceptance of the new terms. If you do not agree to the changes, please request that your account be closed.

Any dispute between maal69 and a member will be addressed through the following process:

1. Step One: Contact our support team directly. The majority of issues are resolved at this stage.
2. Step Two: If the issue remains unresolved, escalate to the department manager.
3. Step Three: Submit a formal complaint — email support@maal69.ws with full details.
4. Step Four: Third-party arbitration or legal action.

Maal69 is committed to resolving all disputes fairly and promptly. An initial response will be provided within 7 business days of a complaint being submitted.

If you have any questions, feedback, or complaints regarding the Terms, please contact us:

Our support team provides assistance in Bengali and is ready to help with any questions.